Bark Avenue Pet Spa
SMS & Text Messaging Privacy Policy
Last updated: September 10, 2026
Overview
Bark Avenue Pet Spa (“we,” “us,” or “our”) offers an optional SMS/text messaging program to communicate with our customers. This policy explains how we use text messaging, what types of messages you may receive, and how to manage your preferences. By opting in to receive text messages from us, you agree to the terms described below.
Our Business Texting Number
All SMS messages from Bark Avenue Pet Spa are sent from: (205) 946-3740.
If you receive a text message claiming to be from us from any other number, please contact us at [email protected] to verify its authenticity.
Types of Messages We Send
We may send two categories of text messages:
Customer-Care Messages
These are transactional and service-related messages, including appointment confirmations, appointment reminders, scheduling updates, follow-up care instructions, and responses to questions or support requests you initiate. Customer-care messages are sent as needed based on your appointments and communications with us.
Optional Marketing Messages
With your explicit consent, we may also send promotional messages such as special offers, discounts, seasonal promotions, and information about Bark Avenue Pet Spa services. You will only receive marketing messages after you have separately and explicitly opted in to receive them.
How to Opt In
You will only receive SMS messages from Bark Avenue Pet Spa after you have explicitly opted in. Opt-in may occur through our website contact or booking forms, by texting us directly, or by providing your mobile number and consenting to receive texts during the booking or intake process. We will never enroll you in our SMS program without your knowledge and consent.
How to Opt Out & Get Help
To stop receiving messages, reply STOP to any text message from us at any time. After opting out, you will no longer receive SMS messages from Bark Avenue Pet Spa unless you choose to opt in again.
For assistance, reply HELP to any message or contact us directly at [email protected].
Message Frequency & Rates
Message frequency varies based on your communication needs, appointment schedule, and any marketing preferences you have selected. There is no fixed number of messages per month.
Message and data rates may apply depending on your mobile carrier and plan. Bark Avenue Pet Spa is not responsible for any charges your carrier may apply to incoming or outgoing text messages.
How We Protect Your Information
Your privacy matters to us. We are committed to the following:
- Your mobile phone number and SMS opt-in information will not be sold to third parties under any circumstances.
- Your phone number will not be shared with third parties for their own marketing purposes.
- We may share your information with service providers who assist us in operating our SMS program (such as our messaging platform), solely on our behalf and subject to confidentiality obligations.
- We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
- We comply with applicable federal and state privacy laws and carrier messaging guidelines, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging standards.
Contact Us
If you have questions about our SMS messaging program or this policy, please contact us:
Bark Avenue Pet Spa
Phone: (205) 946-3740
Email: [email protected]
3215 Endeavor Ln, Ste 101, Vestavia Hills, Alabama
This SMS & Text Messaging Privacy Policy is a supplement to our full Privacy Policy. The terms of the full Privacy Policy also apply to information collected through our SMS program.